Support
Contact Support
Need help before or after ordering? Email us and we will reply as soon as possible during business days.
Typical response time is 1 to 2 business days. Response time may be longer during holidays or high-volume periods.
What to include
For order questions, include your order number, PayPal email, product name, and a short description.
For product fit questions, include photos, measurements, model information, or the part you are replacing.
For damaged or incorrect items, include clear photos of the item, packaging, and shipping label.
Before you order
If you are unsure whether a replacement part fits your machine or whether a craft supply is suitable for your project, contact us before ordering. Include measurements, photos, product links, or model information so we can help you compare the details.
After you order
For shipping, return, refund, or product issue requests, please contact us from the same email address used for the order when possible. This helps us find your order faster and protect customer information.